Camaël Gesca AUGUSTE
Assistante Administrative
Port-au-Prince,Laboule
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
32
32
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
MINUSTAH
Port-au-Prince, HA
10.2014 - 10.2017
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Agence Europeenne Developpement Et Sante (AEDES)
Port-au-Prince, HA
12.2011 - 06.2013
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service Officer
Cellular Communications VOILA
Port-au-Prince, HA
07.2010 - 12.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes
Intern News Reporter
Haiti National TV
Port-au-Prince, HA
06.2008 - 09.2008
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Collaborated with editors and other staff members to refine story angles and content.
- Reported from field locations and wrote stories under tight deadlines.
Customer Service Officer
Digicel
Port-au-Prince, HA
11.2006 - 06.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
LICENCE - International Relations
Université Notre Dame D’Haïti
Port-au-Prince, HA 01.2006 - Current
Secondary Part 2 -
Nouveau Collège KAYANOU
Port-au-Prince, HA 01.2004 - 05.2006
Secondary Part 1 -
Lycée Marié Jeanne
Port-au-Prince, HA 01.1999 - 05.2001
Primary School -
Ecole Des Sœurs De La Sagesse
Petit-Goave HA 01.1990 - 05.1999
Seminaire
Port-au-Prince, HASkills
Critical Thinking
undefinedPersonal Information
- Place of Birth: Petit-Goâve (Haïti)
- Date of Birth: 01/29/86
- Nationality: Haïtienne
- Marital Status: Célibataire
References
- MR. Serge GAGNON, Chef Unité Correctionnelle, MINUSTAH, gagnon1@un.org
- Mr. Moussa DIOMANDE, Superviseur de l'Unité Correctionnelle, MINUSTAH, + 46 76 247 4342, diomamde2@un.org
- Dr Jean-Claude MUBALAMA, Chief Health and Nutrition, UNICEF Guinea-Bissau, +245 96 60 68 209, jcmubalama@unicef.org
Timeline
Administrative Assistant
MINUSTAH
10.2014 - 10.2017
Administrative Assistant
Agence Europeenne Developpement Et Sante (AEDES)
12.2011 - 06.2013
Customer Service Officer
Cellular Communications VOILA
07.2010 - 12.2011
Intern News Reporter
Haiti National TV
06.2008 - 09.2008
Customer Service Officer
Digicel
11.2006 - 06.2008
LICENCE - International Relations
Université Notre Dame D’Haïti
01.2006 - Current
Secondary Part 2 -
Nouveau Collège KAYANOU
01.2004 - 05.2006
Secondary Part 1 -
Lycée Marié Jeanne
01.1999 - 05.2001
Primary School -
Ecole Des Sœurs De La Sagesse
01.1990 - 05.1999
Seminaire
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