Word
Kelitha Francois
Administrator
Port Au Prince,Port Au Prince
Summary
I hold a diploma in "Business Management" recently and other training followed during the past four (4) years in the Telecommunication sector, now I am looking for new experience in the administrative sector . I am a very determined, dynamic person and always willing to learn from others
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Regional Coordonator
Digicel Haiti
Port au Prince, Port au Prince
06.2017 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-day-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created plans and communicated deadlines to ensure projects were completed on time.
Back Office Exécutive (Juin 2017 – Mai 2018)/Dépt
Digicel Haiti
Port au Prince, Port au Prince
05.2016 - 06.2017
- Worked with portfolio of POS/ Agents to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holiday shifts.
- Handled incoming / outgoing calls per day to address partners inquiries and concerns.
Crédit and Collections Exécutive
Digicel Haiti
Port au Prince, Port au Prince
05.2015 - 06.2016
- Carried out day-day-day duties accurately and efficiently.
- Compare all cash reports received and collected from distributors vs transactions recorded on billing portal and request the necessary adjustments
- Collection on a weekly basis of cash and checks required by the
dealers and ensure that a collection of more than 75% of the collection
monthly is carried out. - Preparation of payments reconciliation collected
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Data Entry (2013-2016)
Digicel Haiti
Port au Prince, Port au Prince
04.2013 - 06.2016
- Collaborated with Sales Operation department to achieve goals based on daily target by each customer to registered .
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
Education
GED -
Université Américaine Des Sciences Modernes
Haiti 01.2011 - 12.2015
High School Diploma -
Collège Mixte Catherine Flon
Haiti 01.2007 - 06.2008
Skills
Flexible and Adaptable
undefinedCreole,French,English
Creole and french are my native language but i have a certification level intermediary in english
Software
Excel
Power point
Outlook
Certification
Gymglish,Paris (online)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Gymglish,Paris (online)
04-2020
Logistic
07-2019
Regional Coordonator
Digicel Haiti
06.2017 - Current
Back Office Exécutive (Juin 2017 – Mai 2018)/Dépt
Digicel Haiti
05.2016 - 06.2017
Crédit and Collections Exécutive
Digicel Haiti
05.2015 - 06.2016
Business Communication Skills
05-2014
Serving our customer
05-2014
Time management
05-2014
Data Entry (2013-2016)
Digicel Haiti
04.2013 - 06.2016
GED -
Université Américaine Des Sciences Modernes
01.2011 - 12.2015
High School Diploma -
Collège Mixte Catherine Flon
01.2007 - 06.2008
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