Kervens Augustin
Port-au-Prince,Delmas 40B Imp Manius
Summary
Experienced medical interpreter with a proven track record of facilitating accurate communication between healthcare providers and patients and service customer interpreter fluent in Creole English and French, with over three years of experience in facilitating effective communication between clients and service providers. Dedicated to providing high-quality language support and ensuring customer satisfaction in diverse settings
experienced medical interpreter with a proven track record of facilitating accurate communication between healthcare providers and patients
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Interpreter
Medecins Sans Frontieres
04.2022 - 04.2023
- Interpreted conversations, emails, and written correspondence to ensure clear communication and accurate understanding
- Assisted Creole English and French-speaking customers with inquiries, appointments, and administrative processes in medical settings
- Collaborated with customer service team members to address complex issues requiring language interpretation.
- Provided interpretation services in Creole English to facilitate communication between healthcare providers and Creole-speaking patients during medical appointments, consultations, and procedures
- Maintained strict confidentiality and professionalism in all interactions, adhering to healthcare ethics and standards
Interpreter
World Vision Haiti
02.2019 - 03.2022
- Interpreted conversations and correspondence to facilitate communication between customers and English-speaking staff.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Provided interpretation services in Creole English and French to facilitate communication between healthcare providers and patients during medical consultations, procedures, and emergencies
Interpreter
MissionaryTo The Nations In Haiti
01.2019 - 01.2020
- Provided interpretation services for individuals, organizations, and businesses operating in multicultural environments.
- Facilitated communication between missionaries and local residents, enabling collaboration and understanding in cross-cultural contexts.
- Specialized in simultaneous and consecutive interpretation in languages including Haitian Creole,English,French assisting clients in meetings, conferences, and events.
- Translated written materials, including educational resources, religious texts, and community outreach materials, to make information accessible to local populations.
Education
Medicine (Pre-Medicine)
Universite De La Fondation Dr Aristide
Haiti2027
Bachelor of Arts - English Language And Literature
Coursera
Online2021
Associate of Arts - Language Interpretation And Translation
Union School Haiti
Haiti2020
High School Diploma -
College Canado Haitien
Haiti02.2019
Skills
- Interpersonal Communication
- Clear communication,Written&Verbal
- Extensive experience in interpretation techniques, including simultaneous, consecutive, and sight translation
- Excellent interpersonal skills and the ability to establish rapport with patients and healthcare providers
- Fluent in Creole English, French, and English, with strong verbal communication skills in all languages
- Adaptability
- Professional ethics
- Client Confidentiality
- Excellent in Email Handling/Chat&Phone Support
- Able to write 45 WPM while speaking to a customer over phone
- Choice of appropriate tone and the exact words to interpret a discussion
- Cultural Sensivity
- Professionalism
Certification
- Certified ,Medical Interpreter,Medecins Sans Frontières
- Certified ,English,Caribbean English School
Languages
Creole
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Customer Service Interpreter
Medecins Sans Frontieres
04.2022 - 04.2023
Interpreter
World Vision Haiti
02.2019 - 03.2022
Interpreter
MissionaryTo The Nations In Haiti
01.2019 - 01.2020
Medicine (Pre-Medicine)
Universite De La Fondation Dr Aristide
Bachelor of Arts - English Language And Literature
Coursera
Associate of Arts - Language Interpretation And Translation
Union School Haiti
High School Diploma -
College Canado Haitien
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