Open To Work
Jefferley Max Richardson Francois
Interpreter
Haiti Thiotte Brooklyn,Thiotte
Work Preference
Timeline
Bachelor of Arts -
Ecole National Des Arts Haiti
11.2025 - 07.2029
Customer Service Interpreter
Medecins Sans Frontieres
04.2022 - 04.2023
Interpreter
World Vision Haiti
02.2022 - 03.2023
Bachelor of Arts -
Coursera
Work History
Customer Service Interpreter
Medecins Sans Frontieres
04.2022 - 04.2023
- Interpreted conversations, emails, and written correspondence to ensure clear communication and accurate understanding
- Assisted Creole English and French-speaking customers with inquiries, appointments, and administrative processes in medical settings
- Collaborated with customer service team members to address complex issues requiring language interpretation.
- Provided interpretation services in Creole English to facilitate communication between healthcare providers and Creole-speaking patients during medical appointments, consultations, and procedures
- Maintained strict confidentiality and professionalism in all interactions, adhering to healthcare ethics and standards
Interpreter
World Vision Haiti
02.2022 - 03.2023
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Overview
4
4
year of professional experience
2
2
years of post-secondary education
Education
Bachelor of Arts -
Ecole National Des Arts Haiti
Port-au-Prince 11.2025 - 07.2029
Bachelor of Arts -
Coursera
OnlineSkills
- Interpersonal Communication
- Clear communication,Written&Verbal
- Extensive experience in interpretation techniques, including simultaneous, consecutive, and sight translation
- Excellent interpersonal skills and the ability to establish rapport with patients and healthcare providers
- Fluent in Creole English, French, and English, with strong verbal communication skills in all languages
- Adaptability
- Professional ethics
- Client Confidentiality
- Excellent in Email Handling/Chat&Phone Support
- Able to write 45 WPM while speaking to a customer over phone
- Choice of appropriate tone and the exact words to interpret a discussion
- Cultural Sensivity
- Professionalism
- Database research
- Database management
Summary
Adaptable professional with a strong background in interpretation. Known for exceptional communication skills and maintaining professionalism under pressure. Ready to apply expertise in bilingual communication to support healthcare and customer service excellence.