Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ricot Sainvilien Montelia

Port-au-Prince,OU

Summary

Skilled Computer Technician with a robust background in server installations, computer configurations, and providing exceptional help desk assistance. At Bel Ayiti Promotion / OTUS and Natcom S.A., I spearheaded the maintenance and configuration of IT systems, demonstrating strong problem-solving abilities and teamwork. Expert in networking and Microsoft technologies, I consistently enhance system efficiency and user satisfaction.

Overview

13
13
years of professional experience

Work History

Computer Technician

Bel Ayiti Promotion / OTUS
Port-au-Prince, OU
01.2024 - Current
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Maintenance Service DELL UNISYS Equipement in Haïti
  • Installation and configuration of long-range wifi radio relay antennas
  • Telephony system installation and configuration (3CX - Asterisk - IP PBX server), XML IP phone Cisco

IT Systems Technician

Natcom S.A.
Port-au-Prince, OU
09.2011 - 12.2024
  • Monitored system performance and generated reports accordingly.
  • Worked closely with IT team members to resolve complex technical problems.
  • Prepared detailed reports on system performance metrics for management review.
  • Maintained local area networks and wide area networks.
  • Assisted with the installation of operating systems such as Windows 7, 8, 10 and Linux OS.
  • Provided support to end users in resolving technical problems remotely or on-site.
  • Resolved hardware related issues including replacing parts such as hard drives and RAM modules.
  • Configured network routers, switches, firewalls, VPNs and other networking devices.
  • Installed and troubleshot wide range of voice, data, fiber optics and security systems.
  • Installed, configured and maintained new computer systems for end users.
  • Conducted regular maintenance activities like patching, updating antivirus programs.
  • Diagnosed hardware and software issues on computers and laptops.
  • Set up user accounts in accordance with company policies and procedures.
  • Managed inventory of IT assets such as servers, workstations, printers.
  • Completed routine maintenance and repair.

Education

Diploma of Vocational Studies - Computer Networks

Haiti Centre For Professional Training CFPH CANADO
157, Turgeau, Port-au-Prince
10-2017

Skills

  • Server installations
  • Computer configurations
  • Help desk assistance
  • Application software testing
  • Issue diagnosis and resolution
  • Peripheral device installation
  • Networking
  • Microsoft
  • Cisco
  • Virtualization
  • VMWare Esxi
  • Hyper-V
  • QuickBooks
  • Oracle SQL
  • Antenne Radio Wi-Fi
  • VPN
  • Firewall
  • Load balancing

Accomplishments

  • Certificate excellent employee 2023 of Natcom S.A. in IT-Billing department

Languages

French
First Language
English
Intermediate (B1)
B1

Timeline

Computer Technician

Bel Ayiti Promotion / OTUS
01.2024 - Current

IT Systems Technician

Natcom S.A.
09.2011 - 12.2024

Diploma of Vocational Studies - Computer Networks

Haiti Centre For Professional Training CFPH CANADO

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Ricot Sainvilien Montelia