NIJIN SHAJ

• On new WPS entity onboarding, documents verification and collection as per the guidelines of CBUAE and as per the company policies.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Maintaining high level relationship with customer through friendly approach, strong professionalism and timely assistance for payroll activities and digital remittances.
• Created strategies to develop and expand WPS sales via direct meeting, cold calls and sharing the business proposals along with the company profile and professional follow up with the customer.
• Strong understanding of CBUAE guidelines and compliance requirements.
• Coordinating with the branches, customer regular KYC updating as per CBUAE, RE-KYC and CVR report preparation as time being.
• Responded to customer inquiries to provide information on all company policies, products and services such as WPS, Digital Remittance & KYC.
• Collaborated closely with cross-functional teams to ensure successful campaign execution, resulting in higher client satisfaction levels.

Preferred Skills:

• Experience with WPS and KYC processes.
• Knowledge of digital remittance platforms and technologies.
• Multilingual abilities (e.g., English, Hindi, ,Malayalam, Tamil).

Working Conditions:

• Full-time position with occasional requirements for extra shifts during holidays and busy periods.
• Office-based role with potential travel to meet clients and partners.

• Assist team members and provide support and solutions to customer queries to meet company objectives
• Maintain updated knowledge of company products and services to provide customer support and service solutions
• Manage all accounting transactions
• Skilled in attaining sales and profit objectives in competitive environment
• Planned market strategy, coordinated advertising and promotional strategies.
• Communicated relevant information to internal and external stakeholders.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Responded to customer inquiries and provided technical assistance over phone and in person.