Manouche Arelus

Responsible for Commercial Name Registration

Ministry Of Commerce And Industry

11.2015 - 11.2020

Conducted detailed market research to identify potential business opportunities, driving growth initiatives within the organization.
Contributed to the creation of marketing materials that resonated with target audiences, increasing brand awareness in competitive markets.
Boosted company sales by providing exceptional product knowledge and outstanding customer service.
Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
Maintained accurate client records for improved communication and follow-up, contributing to long-term customer relationships.
Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
Provided thorough training to new team members, ensuring a smooth onboarding process and overall success within the role.
Assisted in the preparation of comprehensive sales reports and presentations for senior management, highlighting both achievements and opportunities for growth.
Consistently exceeded performance targets by effectively cross-selling products and services tailored to individual client needs.
Participated in regular staff meetings where best practices were shared among peers, promoting continuous improvement across the team.
Maintained strict adherence to client confidentiality protocols, protecting sensitive data and fostering trust among stakeholders.
Handled high-volume calls while maintaining professionalism and composure under pressure, consistently meeting performance metrics.
Assisted in the development of promotional strategies, leading to increased revenue and market share.
Coordinated logistics for product shipments, ensuring timely delivery and minimizing disruptions in the supply chain.
Managed complex projects involving multiple stakeholders, resulting in successful outcomes and satisfied customers.
Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Increased efficiency and team productivity by promoting operational best practices.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Investigated and resolved accounting, service and delivery concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cross-trained and backed up other customer service managers.
Implemented and developed customer service training processes.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Created and maintained detailed database to develop promotional sales.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Summary

Overview

Work History

Responsible for Commercial Name Registration

Education

Master Degree - Administrative

Skills

Languages

Timeline

Responsible for Commercial Name Registration

Master Degree - Administrative

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