Summary
Overview
Work History
Education
Skills
SING
Languages
Timeline
Generic

Lincia Lafond

Port-au-Prince

Summary

Proactive Massage Therapist, Teacher's Assistant, and Call Center Representative specializing in client satisfaction and service excellence with over five years of experience. Skilled in various massage techniques, classroom management, and customer support. Strong communicator and problem-solver dedicated to improving client experiences and fostering positive environments.

Overview

3
3
years of professional experience

Work History

Massage Therapist

Hibiscus
07.2024 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

Teacher's Assistant

Ecole Nationale De Frère
03.2021 - 06.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Reviewed lesson material with students individually or in small groups.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Supported lead teacher in lesson preparation, ensuring materials were ready for class activities.
  • Assisted students in understanding difficult concepts, leading to improved test scores.
  • Adapted teaching methods to suit different learning styles, increasing student satisfaction.
  • Supported implementation of literacy programs, boosting reading skills.
  • Maintained safe and organized classroom environment, enabling efficient learning.
  • Encouraged critical thinking through use of problem-solving activities in classroom.
  • Facilitated small group sessions, reinforcing lesson content for better comprehension.
  • Monitored student progress, providing feedback that contributed to improvement in academic performance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.

Call Center Representative

Turbo Tax
03.2024 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Call Center Representative

Arise Platform
08.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.

Data Manager

Rose Auto Parts Center
06.2023 - 08.2023
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
  • Trained team members in best practices for data handling, improving overall productivity and data integrity.
  • Enhanced data accuracy by implementing robust data validation and quality control processes.

Education

Associate of Science - ADMINISTRATIVE SCIENCES

Univercité De Port Au Prince
19, Ruelle Rivière
2028

Associate of Applied Science - Massotherapy

Maxage Academy
Petionville, Haiti #2, Rue Marcel Toureau
07.2024

Associate of Applied Science - Massotherapy

Hibiscus Academy
Petionville, Haiti Juvenat 7 ,#129
06.2024

Associate of Science - Wiring, Office Computing

ECOLE PROFFESSIONNELLE SAINT JOSEPH ARTISANT
Sainte Marie, Canapé- Vert
09.2021

Skills

  • Stress Relief Massage
  • Deep Tissue Massage
  • Anatomy knowledge
  • Massage Therapy
  • Aroma Therapy
  • Self-Care Practices
  • Customer Needs Assessment
  • Front Desk Management
  • Relaxation Techniques
  • Muscle and Soft Tissue Massage
  • Effective Communications
  • Appointment Scheduling
  • Chair Massage
  • Scalp Massage
  • Wellness Maintenance
  • Essential Oil Application
  • Certified Massage Therapist
  • Cash Handling
  • Special Events
  • Certified Massage Therapist (CMT)

SING

Singing is a hobby that resonates with many people for various reasons. It can be a deeply personal experience, an avenue for self-expression, or a way to connect with others. Whether i am  singing in the shower, joining a choir, or performing at a local open mic night, the joy of singing can be profound and multifaceted.

For some, singing is a therapeutic escape from daily stresses. The act of vocalizing can be incredibly calming and meditative, much like a form of emotional release. Many find that singing helps them manage their mood and express feelings that might be difficult to articulate in other ways.

There’s also a social aspect to singing that many people enjoy. Singing in a choir or a band can create a strong sense of community and collaboration. 

It’s  about blending voices to create something beautiful together. These shared musical experiences can lead to lasting friendships and a sense of belonging.


Moreover, singing is accessible to almost everyone, regardless of age or background. 

Whether you’re a casual shower singer or an aspiring professional, singing as a hobby can enrich your life in many ways. It’s not just about producing pleasant sounds, but about connecting with yourself and others through music.

Languages

French
Native language
English
Intermediate
B1

Timeline

Massage Therapist

Hibiscus
07.2024 - Current

Call Center Representative

Turbo Tax
03.2024 - 04.2024

Call Center Representative

Arise Platform
08.2023 - 12.2023

Data Manager

Rose Auto Parts Center
06.2023 - 08.2023

Teacher's Assistant

Ecole Nationale De Frère
03.2021 - 06.2024

Associate of Science - ADMINISTRATIVE SCIENCES

Univercité De Port Au Prince

Associate of Applied Science - Massotherapy

Maxage Academy

Associate of Applied Science - Massotherapy

Hibiscus Academy

Associate of Science - Wiring, Office Computing

ECOLE PROFFESSIONNELLE SAINT JOSEPH ARTISANT
Lincia Lafond