Gaelle Jouissance
Port-au-Prince,Haiti
Summary
Experienced professional with a strong background in strategic account development and client relationship management at InterAmerican Bank of Development. Proven track record in improving operational efficiency and streamlining processes while ensuring confidentiality. Expertise in report preparation and effective team collaboration, leading to significant results and robust partnerships.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
InterAmerican Bank of Development
Haiti, Port-au-Prince
06.2024 - Current
- Work closely with human resources to support employee management and organizational planning.
- Maintain a positive working relationship with fellow staff and management.
- Facilitate board meeting agendas, and distribute support materials in advance for successful sessions.
- Handle confidential information with discretion and integrity.
- Provide administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintain company confidence and protect business operations by keeping sensitive information confidential.
- Monitor incoming emails and respond accordingly in a timely manner.
- Write and distribute executive meeting agendas and minutes to department heads and executive team members.
- Coordinate multiple schedules using an online calendaring system.
- Manage the director's calendar, and prepare meeting agendas and materials.
Corporate Sales Coordinator
Sogeplast, Groupe HM
Port-au-Prince
11.2023 - 05.2024
- Actively participated in weekly sales meetings discussing forecasts, pipeline updates, challenges faced by the team members while sharing tips or advice on how to overcome them
- Negotiated contracts with key clients, securing long-term partnerships and profitable deals
- Streamlined internal processes to increase efficiency in managing sales activities, reducing administrative workload
- Assisted in setting sales targets by analyzing historical data and market conditions
- Implemented a CRM system for better tracking of leads, prospects, and client interactions
- Analyzed market trends and competitor data to identify potential areas for expansion
- Developed strong client relationships for sustained business growth and customer satisfaction
- Contributed valuable insights during product development discussions based on direct feedback from clients
Client Account Manager
Internationale Assurance S.A.
Port-au-Prince
03.2021 - 11.2023
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Performed duties and provided service in accordance with established operating procedures and company policies
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
Collection Management Officer
UniAssurances S.A
Petion Ville
01.2018 - 03.2021
- Monitored accounts receivable aging and worked with various areas to address business needs
- Supervised invoice processing and payment transactions
- Created daily and weekly cash reports for accounting management
- Wrote the collection procedures manual
- Researched accounts and completed due diligence to resolve collection problems
Sales Officer
UniAssurances S.A
Petion Ville
03.2015 - 01.2018
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Prepared sales reports with informative graphs and charts to outline key data
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
Administrative Assistant
Sotheby's International Realty
Montpellier
01.2014 - 05.2014
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking
Education
BBA - Business Administration And Management
Administration Economique Et Sociale Montpellier 1
Montpellier06.2014
Business Administration And Management - Diploma
Administration Economique Et Sociale Montpellier 1
Montpellier06.2013
Law and Justice - GED
Universite de Droit de Limoges
Limoges09.2012
Skills
- Software
- Languages
- Account management
- Strategic account development
- Review of contracts
- Report preparation
- Complaint resolution
- Staff management
- Policies and procedures
- Business developer
- Corporate sales
- Microsoft Office
- QuickBooks
- MS Outlook
- Client relationship management
- Organizational planning
- Administrative support
- Confidentiality maintenance
- Team collaboration
- Work Planning and Prioritization
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Timeline
Executive Administrative Assistant
InterAmerican Bank of Development
06.2024 - Current
Corporate Sales Coordinator
Sogeplast, Groupe HM
11.2023 - 05.2024
Client Account Manager
Internationale Assurance S.A.
03.2021 - 11.2023
Collection Management Officer
UniAssurances S.A
01.2018 - 03.2021
Sales Officer
UniAssurances S.A
03.2015 - 01.2018
Administrative Assistant
Sotheby's International Realty
01.2014 - 05.2014
BBA - Business Administration And Management
Administration Economique Et Sociale Montpellier 1
Business Administration And Management - Diploma
Administration Economique Et Sociale Montpellier 1
Law and Justice - GED
Universite de Droit de Limoges
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