Francklin Fils Benjamin
Front Desk Supervisor
Petion-ville,Ouest
Summary
Experienced Front Desk Supervisor offering 8 years of hospitality service. Skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty. Talented in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Front Desk Supervisor
Kinam Hotel
Petion-Ville, ouest
07.2013 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Performed concierge services for guests as needed.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Kinam Hotel
Petion-Ville, Ouest
01.2012 - 07.2013
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored office supplies by checking inventory and placed orders whenever stock appeared low.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Interpreter
Haiti Recovery Group
Port-au-Prince, Ouest
09.2010 - 09.2011
- Provide oral translations and interpretations for the field manager to successfully maintaining pace with native speakers to deliver real-time comprehension.
Teacher
Christian Light School
Delmas, Ouest
10.2007 - 09.2010
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Graded and evaluated student assignments, papers and course work.
Education
High School Diploma -
Penn Foster High School
25 Oak St, Scranton, PA 18515, USA 01.2020 - Current
Skills
Word processing
undefinedTimeline
High School Diploma -
Penn Foster High School
01.2020 - Current
Front Desk Supervisor
Kinam Hotel
07.2013 - Current
Front Desk Receptionist
Kinam Hotel
01.2012 - 07.2013
Interpreter
Haiti Recovery Group
09.2010 - 09.2011
Teacher
Christian Light School
10.2007 - 09.2010
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