Sadok Paul

•Answered customer telephone calls promptly to avoid on-hold wait times.

•Processed customer service orders promptly to increase customer satisfaction.

•Tracked customer service cases and updated service software with customers.

information.

•Utilized customer service software to manage interactions and track customer satisfaction.

•Handled customer inquiries and suggestions courteously, and professionally.

•Answered a constant flow of customer calls with minimal wait times.

•Updated account information to maintain customer records.

•Developed customer service policies and procedures to meet and exceed industry standards.

service standards.

•Offered advice and assistance to customers, paying attention to special needs, or.

wants.

•Actively listened to customers, handled concerns quickly, and escalated major issues.

issues to supervisor.

• Increased client satisfaction by resolving concerns swiftly.
• Increased sales potential by utilizing targeted upselling methods.
• Expanded customer base through cold calling, networking, and relationship building
• Increased sales revenue by identifying and targeting high-potential accounts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
• Maintained message content, tone, and emotion as closely as possible.
• Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
• Communicated with clients to understand interpreting needs and provide best service possible.